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Shipping Information

Free Shipping

We offer free shipping on all orders above $60 with standard shipping. We are unable to offer free shipping to Alaska, Hawaii, Nunavut, Northwest Territories, Yukon at this time.

Flat Rate Shipping

A flat rate shipping fee of $5.99 is applied to orders below $60.

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact so that we can assist you with your order as needed. Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

Shipping FAQs

As all of our sizes are priced differently, you will be credited or charged only the difference of the garment on an exchange. This will occur once the item has been received at the warehouse.

If returning your item, you will be refunded once it is received at our warehouse. Please note, returns are subject to a $7 handling fee. For further details, please see our Returns and Exchanges page here.

Your order number will be included in your shipping confirmation email. You can always look up your order information on your Canada Pooch account. 

If you are having trouble finding your tracking information, contact us and we will happily provide this for you.

We strive to process and ship your order as quickly as possible! Once an order is processed, we are unable to cancel. However, we offer quick and easy returns or exchanges!

We’re here to help! Email us at or give a call at 1-800-673-9344 Office hours are Monday – Friday from 9:00 am - 5 pm EST if you need any assistance!

Questions? Call Us

Monday-Friday 9:00am-5:00pm EST
Saturday-Sunday Closed

Live Chat

If you have any issues or questions that require immediate assistance, chat with a customer service representative now!

Email Us

Drop us an email and we'll respond within 24-48 hours