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Shipping Information

Free Shipping

We offer free standard shipping on all orders with a subtotal over $100. For orders with a subtotal of less than $100, we offer a flat rate shipping fee of $6.99. For any orders shipping to Yukon, the Northwest Territories, or Nunavut there is always a flat rate shipping fee of $9.99, regardless of order subtotal

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact so that we can assist you with your order as needed. Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

Shipping FAQs

An exchange allows you to swap your item out for another item at no additional cost to you! A return allows you to mail your item back to us if you change your mind. With a return, you’ll receive your refund once the item is received at our warehouse. Please note, that while we do not charge additional fees for returns, we do ask that you pay for the return handling and shipping costs, at a discounted rate of $7.

For further details, please see our Returns and Exchanges page here.

Your order number will be included in your order confirmation email. You can always look up your order information on your Canada Pooch account. 

If you are having trouble finding your tracking information, please contact us and we will happily provide this for you.

We strive to process and ship your order as quickly as possible! This means that once an order is placed, we are unable to make any changes or cancel the order. However, we offer quick and easy exchanges or returns!

Questions? Call Us

Monday-Friday 9:00am-5:00pm EST
Saturday-Sunday Closed

Live Chat

If you have any issues or questions that require immediate assistance, chat with a customer service representative now!

Email Us

Drop us an email and we'll respond within 24-48 hours