Returns & Exchanges
Returns & Exchanges
We want to make sure your Canada Pooch products fit your pooch perfectly. We make it as easy as possible to exchange any item.
Click the button below to return or exchange.
Once you initiate an exchange, you can instantly download a prepaid shipping label, and instructions to exchange your item(s).
Once we've received your return item(s) and shipped your exchange, we'll send you a confirmation email.
Step 1
Print out the prepaid shipping label
Step 2
Place the original order confirmation inside the box
Step 3
Place the label outside the box
Step 4
Drop off items at the nearest carrier location
- Exchanges must be made within 15 days from the date of initial delivery
- To be eligible for a full refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
- The original order confirmation must be included within the package.
- All garments are subject to inspection.
- As all of our sizes are priced differently, you will be credited or charged only the difference of the garment. This will occur once the item has been received at the warehouse.
Once you initiate an return, you can instantly download a prepaid shipping label, and instructions to return your item(s).
Once we've received your item(s), you will receive your refund or store credit.
Step 1
Print out the prepaid shipping label
Step 2
Place the original order confirmation inside the box
Step 3
Place the label outside the box
Step 4
Drop off items at the nearest specified carrier location
- Returns must be made within 15 days from the date of initial delivery
- To be eligible for a refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
- The original order confirmation must be included within the package.
- All garments are subject to inspection.
- Exchanges are free, we want to make sure you love your new product & it fits perfectly! Returns are processed with a $7 handling fee.