Once you initiate an exchange, you can download a prepaid shipping label, and instructions to exchange your item(s). You have the option to select either standard exchange or an instant exchange.

With a standard exchange, we will send out your new item upon receipt and inspection of the original item at our warehouse.

With an instant exchange, you and your pup have the option to have the new item shipped out immediately, even before sending in your original item! All you need to do is input your credit card information - we will place a 7 day hold on your card, for the full value of the new item, and once your old item is shipped back to our warehouse, we'll release the hold on the card. If your dog's item is not shipped back within a 2 week time period, your card will be charged the full price of the new item.

Please note, at this time we do not offer exchanges from outside the United States or Canada. We would be more than happy to return and refund your purchase. Please navigate to our return portal for detailed instruction.

• Exchanges must be made within 15 days from the date of initial delivery
• To be eligible for a full refund or exchange, the product must be in new condition with tags still on the item and packaging intact. Products must be clean and free of dog hair.
• The original order confirmation must be included within the package.
• All garments are subject to inspection.
• Additionally, we do not offer price adjustments at this time.

Once you initiate a return, you can instantly download a prepaid shipping label, and instructions to return your item(s).

Once we've received your item(s), you will receive your refund or store credit.

• Returns must be made within 15 days from the date of initial delivery
• To be eligible for a refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
• The original order confirmation must be included within the package.
• All garments are subject to inspection.
• Additionally, we do not offer price adjustments at this time.
• We want to make sure that you love your new product, and that it fits perfectly! That’s why exchanges are free! We don’t charge a fee for returning an item, however we do ask that you pay for the return handling and shipping of your item, at a discounted rate of $7.