Account Hero Banner Image



Our head office is located in Toronto, Canada, where all our products are designed in house. 

Follow us on Social Media where you can stay up to date on the latest trends, styles and new products! @canadapooch.

You can also sign up for email and SMS updates on all our styles and promotions - there is a sign up box at the bottom of our website!


We are typically able to process your order in 1-2 business days! Once your order has shipped, the delivery time will vary based on your location. Our standard estimated shipping times are:

Ontario & Quebec: 3-8 days

BC, Alberta, Saskatchewan, Manitoba, NB, NS, PEI:5-12 days

NL, Nunavut, NT, Yukon: 5-14 days

Please note that sometimes shipping times may take longer than usual due to carrier delays, and as a result we can’t guarantee an arrival date.

For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped.

We currently ship within Canada and the United States, as well as Puerto Rico.

Outside of Canada, the United States, and Puerto Rico, we’re able to ship to Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, and the United Kingdom.

We ship to PO boxed or APO/FPO boxes through standard shipping with Canada Post or USPS. For expedited orders using FedEx or UPS, we are unable to ship to PO boxes or APO/FPO addresses at this time.

We offer free standard shipping on all orders with a subtotal over $75. For orders with a subtotal of less than $75, we offer a flat rate shipping fee of $6.99.

For any orders shipping to Yukon, the Northwest Territories, or Nunavut there is always a flat rate shipping fee of $9.99, regardless of order subtotal.

Yes! We offer expedited shipping options for certain locations within Canada, for a flat rate of $4.99 on all orders with a subtotal over $75. For orders with a subtotal of less than $75, we offer a flat rate expedited option for $7.99 in Ontario and Quebec, and $9.99 elsewhere.

Please note, we’re unable to offer expedited shipping options for orders going to Yukon, the Northwest Territories, or Nunavut at this time.

It is unlikely, but order confirmations may be delayed, and could end up being marked as junk/spam in your email inbox. If you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records and contact us with any concerns.

We strive to process and ship your order as quickly as possible! This means that once an order is placed, we are unable to make any changes or cancel the order. However, we offer quick and easy exchanges or returns!

Your tracking number will be included in your shipping confirmation email. You can always look up your order information on your Canada Pooch account.

If you are having trouble finding your tracking information, contact us and we will happily provide this for you.

Returns & Exchanges

 Absolutely! Please contact us if you need assistance with finding a better size or style. Please note that for any returned item(s) in the United States and Canada, while we do not charge a fee to return the item(s), we do charge for return shipping and handling at a discounted flat rate of $7.


Outside of the United States, we do offer the ability to return your items according to our return policies; however, you must arrange your own return shipping. Please be sure to send over the tracking information to our customer experience team so we can ensure a smooth process and guarantee you receive your product refund. Please note, duties on international orders are non-refundable, and there is a $7 restocking fee applied to all international returns.


To be eligible for a refund, the product must be in new condition with tags on, and packaging included. Products must be free of pet hair. We also have the option to return for store credit at no additional cost

It’s simple! You can start your return here by entering your order number and email into the portal.

If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return and we’ll take it from there!

Payments & Security

We accept Visa, Mastercard, American Express and Discover Credit cards. Payments can also be made with Google Pay, Apple Pay, and Shop Pay, as well as PayPal.

You will be charged within 24 hours from the time you place your order.

Yes, your security and privacy is our priority. All payments processed on are safely handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.


We are here to help you and your pooch! You can reach out to us via email, contact form, phone or our live chat. You can leave a message on our live chat when agents are off-line. We strive to return all inquiries within 24-48 hours during business days.

We do! We are always looking to build organic relationships with adorable and creative pups who love supporting our brand. Please contact us on Social Media or send us a message if you are interested.

Awesome! We’re always looking for local dog models in the Toronto area and would love to connect. Feel free to chat with us on Instagram @canadapooch or send us an email to!


At Canada Pooch, we love animals. Our office is always full of dogs running around all day. Our overall mission is to bring comfort and happiness to animals, which is why our products are free of any animal by-products. We use faux-fur, faux-down and never use any wool.

All of our outerwear and rainwear offer a water-resistant shell to keep your pup dry. Every product has other unique features which can be found on our product pages.

We have many styles to keep your pup cozy and warm in the winter season. Our Parka collection offers extreme warmth and coverage. Our warmest Parka selection includes the True North Parka, Alaskan Army Parka and Waterproof Puffer. If you need a hand finding the best style for your pup’s needs, please reach out to our fit experts!

Our Parka collection offer sleeves up to and including a size 16. Sizes 18 and up do not have sleeves as this restricts movement for larger pups. The Parkas include the Urban Wax Parka, North Pole Parka and Winter Wilderness Parka. Our Slush Suit offers full body coverage and is available in size 10 – 24.

We also offer a line of knit and woven collections with sleeves for layering, lounging or chilly dry days. These sleeved products include our Tear-a-Way Onesie, Frosty Fleece Onesie, Hero Hoodie, Colour Block Hoodie, and our Weekend Onesie. Cozy Caribou Hoodie offers sleeves up to 16.

Sherpa Lining:

Outerwear: Alaskan Army Parka

Knits/Wovens: Cozy Caribou Hoodie

Fleece Lining:

Outerwear: North Pole Parka, Shiny Puffer Vest, Everest Explorer, Winter Wilderness, the 360 Jacket and the Summit Stretch Vest

Knits/Woven: Hero Hoodie, Northern Knit, Color Block Hoodie, Frosty Fleece Sweatsuit

Faux Fur Lining:

Outerwear: Urban Wax Parka, 

Knits/Woven: The Worker Jacket  

Jersey Lining:

Reflective Hybrid Jacket, Torrential Tracker

Sherpa Lining:

Outerwear: Alaskan Army Parka

Knits: Cozy Caribou Hoodie

Fleece Lining:

Outerwear: North Pole Parka, Shiny Puffer Vest, Everest Explorer, Winter Wilderness, the 360 Jacket and the Summit Stretch Vest

Knits: Hero Hoodie, Northern Knit, Color Block Hoodie, Frosty Fleece Sweatsuit

Faux Fur Lining:

Outerwear: Urban Wax Parka, 

Knits: The Worker Jacket  

Jersey Lining:

Reflective Hybrid Jacket, Torrential Tracker

Our Alaskan Army, North Pole and Urban Wax parkas are all insulated, along with our Everest Explorer, Winter Wilderness and 360 coats. 

Just like us, pups have different sleep preferences! If your dog prefers to sleep snug and curled up, we recommend the following sizes;

Small: up to ~20 lbs 

Medium: up to ~40 lbs

Large: up to ~60 lbs

XLarge: up to ~100lbs

If your dog sleeps sprawled out, we recommended sizing up. If you have multiple dogs snuggling together, size one to two sizes up. We have breeds of all sizes enjoying our Birch Beds comfortably!

Size & Fit

We recognize that every pup is different and has a unique size. That is why on all of our products we have a size guide where you can find the perfect size for your pup!

Check our store locator to find a store near you. We recommend calling a head to ensure the location has the style you are looking for.

Our products offer a ton of adjustability because we design them with things like stretch belly panels to allow for some extra room.

Most broad chested dogs do best in our plus sized gear! We offer sizes 14+ for smaller broad chested dogs and size 20+ for larger broad chested dogs.

We do! Size 8 and size 10 are the best fit options for toy breeds.

We do! We offer a line of Outerwear and Rainwear under the name "Expedition". These go up to size 36. They could almost fit a small horse!

We recommend sizing up if your dog is between two sizes.

Our sizes are numbered to allow for the best fit possible!

The size of our product directly correlates to the back length of your pup. For example a size 10 will usually fit a dog with a 10" back length.

Each size has a variance of two inches in back length to allow for a better fit and a broader array of dogs we can service!

Product Care

Most of our products are machine washable but you should always refer to the garment label to ensure the best possible care. We recommend hanging to dry when possible.

We pride ourselves with our high-quality products and top-notch designs. If you have any concerns with your product, please email us at with details and photos of the garment/product to discuss your concern.


Sustainability in all of our business practices is extremely important and core to our company. That is why we use compostable corn shippers, recyclable bags & boxes, efficient shipping methods and we practice sustainability in our office. We are always looking to extend these efforts even further by coming up with new ways to practice sustainability within our business.

Questions? Call Us

Monday-Friday 9:00am-5:00pm EST
Saturday-Sunday Closed

Live Chat

If you have any issues or questions that require immediate assistance, chat with a customer service representative now!

Email Us

Drop us an email and we'll respond within 24-48 hours